FAQs
Frequently Asked Questions
Everything you need to know
Where do you ship to?
We ship worldwide with a primary focus on the United States. Orders are fulfilled through our trusted fulfillment partner and delivered directly to your door.
How long does delivery take?
Standard delivery to the US typically takes 7–15 business days. You will receive a tracking number as soon as your order is dispatched.
How do I track my order?
Once your order ships, you’ll receive a tracking email. You can also use our Track Your Order page for real-time updates.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us within 30 days. You don’t need to return the item — we’ll issue a full refund.
Are your products safe for sensitive skin?
Yes! All our beauty tools are dermatologist-safe and suitable for all skin types including sensitive skin. If you have concerns, feel free to contact us before purchasing.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours. Please contact us immediately at newwbriano@gmail.com.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other methods available at checkout. All transactions are secured with SSL encryption.
How do I use the bundle discount codes?
Add 2 items to your cart and use code GLOW10 for 10% off, or 3+ items with code GLOW15 for 15% off. Applied at checkout.
Still have questions?
We’re always happy to help! Email us at newwbriano@gmail.com and we’ll get back to you within 24 hours.